Refund Policy | The Travel Pattern

Overview

At The Travel Pattern, we strive to provide an exceptional travel experience for all our customers. We understand that travel plans can sometimes change, and we are committed to making the cancellation and refund process as straightforward as possible.

This Refund Policy explains how we handle refunds for bookings made through our website. By using our services, you agree to the terms set forth in this policy.

1. Refund Eligibility

Refunds are applicable in the following cases:

• Booking Cancellations: If a customer cancels a booking within the permissible timeframe as outlined in our Cancellation Policy, they may be eligible for a refund.

• Service Issues: If the services booked (such as tours, accommodations, transportation, etc.) are not provided as promised, a refund may be issued after investigation.

• Customer Service Failure: In cases where there is a significant issue with customer service, including failures on our part to meet obligations, a partial or full refund may be issued.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Non-Refundable Bookings: Some services, such as flights, special offers, or discounted packages, may be non-refundable due to the terms of the service provider. Customers will be notified of this at the time of booking.

• Late Cancellations: If a cancellation is made after the cancellation deadline outlined in our Cancellation Policy, no refund will be provided.

• No-Shows: If a customer does not show up for their booking (e.g., missed flights, tours, etc.) without prior notice, no refund will be issued.

3. Refund Process

If you are eligible for a refund, we will process it within the following steps:

1. Request: To request a refund, please contact our customer service team at support@thetravelpattern.com within the timeframe specified for cancellations and refunds.

2. Verification: Once we receive your request, we will verify the details of the booking and the reason for the refund.

3. Approval: After review, if your request is approved, we will initiate the refund process.

4. Refund Timeframe: Refunds will typically be processed within 7-10 business days. Please note that depending on your payment method or financial institution, the refund may take additional time to appear in your account.

4. Refund Method

Refunds will be processed using the original payment method used for booking. If you paid by credit card, the refund will be credited to the same card. In the case of alternative payment methods (e.g., bank transfers or PayPal), refunds will be made through those methods.

5. Partial Refunds

In some cases, where only part of the service has been used (e.g., part of a tour package or a portion of booked accommodations), a partial refund may be issued based on the proportion of the service not rendered. This will be determined after evaluating the circumstances of the cancellation or service failure.

6. Amendments to Bookings

If you wish to amend your booking (change dates, services, etc.), please contact us at support@thetravelpattern.com. While we do not charge an amendment fee, any changes that result in higher service costs may require additional payment. If changes lead to a lower service cost, a partial refund may be issued according to the difference.

7. Cancellation of Tours or Services by Us

In the rare case that we must cancel a tour or service due to unforeseen circumstances (e.g., weather, natural disasters, or force majeure), we will offer the following options:

• Alternative Service: We will provide you with an alternative service of similar value.

• Full Refund: If an alternative service cannot be provided, we will offer a full refund for the cancelled portion of your booking.

8. Force Majeure

In situations beyond our control (e.g., natural disasters, strikes, or government regulations) that prevent us from providing services, we will make reasonable efforts to offer alternative solutions. However, we are not liable for any refund or compensation if the situation falls under the category of force majeure.

9. Contact Us

If you have any questions or need to initiate a refund request, please contact our customer service team at:

• Email: info@thetravelpattern.com

• Phone/WhatsApp: +91-9622116117

   

• Address: Nawpora Link, Chinar Bagh, Srinagar, 190003, Tangbagh khayam, Chinar Bagh, Srinagar, Jammu and Kashmir 190001