Customer Service | The Travel Pattern

We’re Here to Help You Have a Seamless Travel Experience

At The Travel Pattern, our goal is to provide exceptional service at every step of your journey. Whether you have a question about booking, need assistance with your itinerary, or want support during your trip, our customer service team is ready to assist you promptly and professionally.

Customer Service Hours

Our customer service team is available during the following hours to assist you with any inquiries or issues:

• Monday to Friday: 9:00 AM – 6:00 PM IST

• Saturday: 10:00 AM – 4:00 PM IST

• Sunday: Closed (Emergency support available)

Ways to Contact Us

You can reach our dedicated customer service team through any of the following channels:

1. Phone & WhatsApp Support

For urgent assistance or immediate inquiries, you can reach us via phone or WhatsApp:

• Phone: +91-9622116117

• WhatsApp: +91-9622116117

   

2. Email Support

If your query is non-urgent or you prefer written communication, feel free to email us. We’ll get back to you within 24 hours:

• General Inquiries & Bookings: support@thetravelpattern.com

• Payments & Billing: payments@thetravelpattern.com

• Technical Issues & Website Support: techsupport@thetravelpattern.com

3. Live Chat Support

For instant answers, use our Live Chat feature on the website. Simply click the chat bubble on the bottom right corner of your screen, and a customer service representative will be available to help you in real-time.

4. Frequently Asked Questions (FAQ)

Before reaching out, you might find your answer in our FAQ section. We’ve compiled the most common questions and concerns to save you time. You’ll find information on booking, cancellations, payment options, travel tips, and more!

5. Social Media Support

Follow us on our social media channels for updates, travel inspiration, and to get in touch with our team:

• Facebook: @TheTravelPattern

• Instagram: @thetravelpattern

6. Address for In-Person Queries

If you’re in Kashmir and prefer to visit us in person, our office address is:
The Travel Pattern
Nawpora Link, Chinar Bagh, Srinagar, 190003, Tangbagh khayam, Chinar Bagh, Srinagar, Jammu and Kashmir 190001

Common Support Areas

Our customer service team handles various inquiries, including:

• Booking Inquiries: Help with booking tours, flights, and accommodations.

• Payments & Billing: Questions about payment options, invoicing, or billing issues.

• Itinerary Changes: Support with modifying or canceling your travel plans.

• Technical Assistance: Assistance with website navigation or troubleshooting.

• General Questions: Any other inquiries or advice related to your trip.

How We Ensure Quality Support

• Response Time: We aim to respond to all queries within 24 hours.

• Personalized Service: Our team is trained to offer tailored solutions to your specific needs.

• Customer Satisfaction: Your satisfaction is our top priority. If you're not happy with a service, we'll work with you to resolve the issue promptly.

Need Immediate Help?

If you have a time-sensitive issue or urgent inquiry, please use our Live Chat or contact us via Phone/WhatsApp for the quickest response.